Okta or Gmail sign-in issues

Title: Quick FAQ — Okta or Gmail Sign‑in Issues

Summary: Fast steps to resolve common Okta or Gmail sign‑in problems. Contact IT if problems persist.

Quick checklist (try these first)

1. Recheck email/username and password (watch Caps Lock/extra spaces).
2. Use a different browser or incognito window; clear cache/cookies.
3. Disable browser extensions or try another device/network.
4. Verify device time/time zone (affects MFA codes).
5. Use backup MFA methods (backup codes, SMS, phone prompt, security key).
6. Update the app/client or sign in via web.

Okta — common fixes

• Password rejected: confirm correct company login page; reset password if needed.
• MFA failing: ensure phone connectivity, open authenticator app, use backup codes or re‑enroll after changing devices.
• Account locked/access denied: contact your org’s Okta admin to unlock.

Gmail / Google Account — common fixes

• Wrong account/password: confirm which Google account you’re using; use Google account recovery if needed.
• 2‑Step Verification issues: try alternate verification (backup codes, phone prompt, SMS) or security key troubleshooting.
• Old mail apps: use app password or switch to OAuth/updated client or web Gmail.

When to contact IT/admin

• You can’t access any MFA methods, account is locked, or access is blocked by company policy.
• You suspect account compromise (unexpected changes or unfamiliar sign‑ins).

Official help

• Okta Help: https://help.okta.com
• Google Accounts: https://support.google.com/accounts
• Gmail Help: https://support.google.com/mail