Hardware Service Request: Macbook Pro - 16-inch M1 Pro/Max - Agent Steps

🔴AGENT STEPS ONLY🔴
Service Request: MacBook Pro (16" M1 Pro/Max) 

1. Restart

Have you tried restarting the laptop?

2. Try these 3 quick fixes

Please try these 3 quick fixes and let me know if that worked.

- Update macOS: Apple menu > System Settings > General > Software Update → install + reboot.

- Safe Mode test: Shut down → hold power until startup options → select disk + hold Shift → “Continue in Safe Mode”; reproduce issue.

- Resource & disk check: open Activity Monitor (quit runaway processes) and run Disk Utility > First Aid; confirm free disk space.

3. Remote session availability

Are you available now for a remote viewing session?? If not, please provide 2 time windows (include time zone).”

• Get verbal consent for remote access and log it in the ticket.

4. TeamViewer remote troubleshooting

Please click on this TeamViewer QuickSupport link and we'll get started :)

• Confirm identity, then perform diagnostics: check Console logs, Activity Monitor, run First Aid, reproduce issue while connected. Explain actions to user.
• Document start/end time, TeamViewer ID, consent, steps taken, and outcome. Escalate with logs if unresolved.