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Troubleshooting Wi-Fi Issues at Your Location

Zach Wermich
Zach Wermich



📶 

If you're experiencing Wi-Fi issues at your property, this guide will help you diagnose and resolve the most common problems quickly. If the steps below don’t work, please reach out to our IT support team.

🔍 Common Symptoms

You might be experiencing:

  • No internet connection

  • Slow internet speeds

  • Intermittent connectivity

  • Certain devices not connecting

✅ Step-by-Step Troubleshooting

1. Check the Power

  • Ensure the Wi-Fi router and modem are plugged in securely and turned on.

  • Look for blinking or solid lights—no lights usually means no power.

2. Restart the Equipment

Power cycling resolves most connectivity issues.

  1. Unplug both the modem and the router from power.

  2. Wait 30 seconds.

  3. Plug in the modem first and wait until all lights are stable.

  4. Plug in the router and wait 1-2 minutes for it to fully restart.

  5. Test your connection again.

🔁 Tip: Restarting once a month can improve performance.

3. Check the Wi-Fi Signal

  • Move closer to the router to test for better signal.

  • Avoid thick walls or large metal objects between your device and the router.

  • If available, try connecting via Ethernet to confirm internet is working.

4. Try a Different Device

Check if the issue is specific to one phone, laptop, or tablet.

  • If other devices connect fine, the issue may be with the device itself.

  • Restart the device or "Forget" and reconnect to the Wi-Fi network.

5. Check Network Name and Password

  • Confirm you're connecting to the correct Wi-Fi network (SSID).

  • Double-check the password—remember it's case-sensitive.

6. Look for Outages

Check with your internet provider or contact our team if:

  • The internet was working and suddenly stopped.

  • Other tenants or buildings are experiencing issues.

🛠 Advanced Tips (For On-Site Staff)

For caretakers or building managers who have router access.

  • Check for loose Ethernet cables between modem and router.

  • Note down any blinking red lights on the router (this indicates a fault).

  • If the equipment was recently moved or upgraded, ensure proper setup and labeling.

🆘 Still Not Working?

Please contact our IT team:

  • Email: support@[yourdomain].com

  • Phone: 01 234 5678

  • Ticket: Submit a ticket on using the Help Center

We’re here to help and will get you back online as soon as possible!

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